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All UK orders will be processed and shipped within 48 hours if possible, using Royal Mail delivery service.

You will receive an email confirmation once your order has been dispatched.

Orders above £50 will be sent tracked and you will be provided with a tracking number at dispatch.

International Shipping is available on request, please email info@sartorpolishing.com for further details.

Please note you will be responsible for any customs charges that might apply for international orders.

 

Returns

Our Return Policy applies in the UK and Europe on products purchased from our website for personal use.

Our Return Policy is valid for 14 days since your purchase.

Unfortunately, we will not be able to offer you an exchange or a refund if 14 days have passed since your purchase.

All products returned require a receipt or proof of purchase and must be unused and in the same conditions that you received them. Returns must be returned in their original packaging.

 

How to Initiate a Return

To initiate a return, please contact us at the email on our “Contact Us” page, providing details of your order and the products that you wish to return.

 

Returns Shipping

You will be responsible for paying for your own shipping costs for returning your purchase.

Shipping costs are not refundable.

Unfortunately, we cannot accept liability for products lost, undelivered or damaged in the post.

 

 

Refunds

Once we have received your return, we will examine the items to assess their condition before issuing a refund. Any products that are not returned in the same new and unused condition, may result in a charge that is deducted from the refund or risk being rejected altogether.