This website is operated by Sartor Polishing LTD, a company registered and established in England and Wales.  Our company registration number is 12660434.

These are the terms and conditions on which we supply products and services to you.

By visiting our website and/or purchasing from us (where "we", "us" and "our" refers to Sartor Polishing LTD), you agree to accept all terms, conditions and policies stated here.

 

Please read these terms and conditions carefully before accessing or using our website.

By accessing or using any part of the site, you agree to be bound by these terms and services.

If you do not agree to all terms and conditions, then you may not access the website and any of its services.

Any new features or tools and products/services which are added to the current store, shall also be subject to these terms of service.

We reserve the right to update, change or replace any part of these terms of service by posting updates and/or changes to our website. It is your responsibility to check this page for changes.

Your use of access to the website after these changes constitutes acceptance of these.

Our store is hosted on Wix.com LTD, they provide us with the online e-commerce platform that allows us to sell our products and services to you.

 

How to contact us.

You can contact us by writing to us at the address specified in the "Contact Us" page on our website.

 

How we may contact you.

If we have to contact you, we will do so by telephone or by writing to you at the email address you provided to us in your order/enquiry.

 

Our products.

The images of the products and services on our website are for illustrative purposes only.

The products, services and packaging of the products you receive may vary slightly from those imagines. Although we have made every effort to display the colours accurately, we cannot guarantee that your device's display of the colours accurately reflect the colour of the products.

 

Our contract with you.

Our order process allows you to check and amend any errors before submitting your order to us.

Please take the time to read and check your order before submitting it.

By clicking "Place Order" on "Review and Place Order" you confirm that you have read, understood  and accepted these terms and conditions.

 

You can pay for products and services on our website using a debit or credit card or PayPal.

When you select "Place Order" all debit/credit card transactions on our website are processed using a secure online payment gateway that encrypts your card details and cannot be accessed by us.

If you wish to pay using PayPal, you will be redirected to the PayPal login page to complete the payment. If you do not have a PayPal account, you can sign up at the PayPal login page before completing your order.

After you place an order for a product, you will receive an email from us acknowledging that we have received your order. This does not mean that your order has been accepted, we will confirm our acceptance by sending you an email that confirms that your order has been dispatched.

Should you wish to purchase a service, you will receive an email from us acknowledging that we have received your request. This does not mean that your order has been accepted, we will confirm our acceptance by contacting you and requesting details of the service and information for shipping or drop off.

If we are unable to supply you with a product or service or if we are unable to obtain authorisation for your payment, we will inform you of this by email as soon as possible and we will not proceed with your order. This might for example be because the product is out of stock for reasons which we could not reasonably foreseen or because we have identified an error in the price or description of the product.

If you have already paid, we will refund you the full amount paid as soon as possible.

 

Discount and promotional codes.

Occasionally we may offer special promotions such as discounts or offers on certain products or services. We have the right to withdraw such promotions at any time and they may also be subject to time restrictions, availability and other terms and conditions.

To avoid disappointment, please ensure you check the terms for a promotional offer before trying to redeem it.

Promotions cannot be added to an order after the order is confirmed, therefore you must ensure that the voucher is registered before you confirm and pay for the product or service.

 

Accuracy.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used at the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information.

Any reliance on the material in this site is at your own risk.

 

Modifications to service and prices.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the service without notice. We shall not be liable to you or any third-party for any modification, price change, suspension or discontinuance of the service.

 

Products or services.

Certain products or services may be available exclusively online through our website. The products or services may have limited quantities and are subject to return or exchange only according to our return policy.

 

Rights to make changes.

If you wish to make a change to the product or service you have ordered, please contact us.

We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price, timing or anything else. If we cannot make the change or consequences of making the change are unacceptable to you, you may want to end the contract.

 

Shipping limitations.

When an order is placed, it will be shipped to the address specified in your order as long as that shipping address is compliant with the shipping restrictions contained on the website.

All purchases from the website are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this website pass to you upon delivery of the items to the carrier. You are responsible for filling any claim with the carrier for damaged and/or lost shipments.

Should a product you have sent to us to receive a service be damaged or lost in transit on its way back to you, we will cover up to £200GBP in compensation.

International shipping options, for both products and services, are available and the cost is fully covered by the customer for both purchases and returns.

 

Duties and taxes.

You are responsible for duties and taxes outside the United Kingdom. All items entering a foreign country are subject to customs inspection and assessment of the duties and taxes in accordance with that country's national law. We have no control over these charges and we cannot predict their amount. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break such law.

 

Your rights to end the contract.

You can always end your contract with us.

Exercising your right to change your mind (consumer contracts regulations 2013).

You have a legal right to change your mind within 14 days from the date on which you (or someone on your behalf) receives the product.

Your rights when you end the contract will depend on whether there is anything wrong with the product, how we are performing and when you decide to end the contract.

 

How to end the contract with us.

Tell us you want to end the contract by  emailing us at the email address specified in the "Contact Us" page on our website. Please provide your name, home address, details of the order and your phone number and email address.

 

Returning products after ending the contract.

If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. Please refer to our returns section on our Delivery and Returns page on our website.

We agree to pay the cost of returns if the products are faulty or misdescribed. In all other circumstances, you must pay the costs of return.

 

Our rights to end the contact.

We might end the contract if you break it.

This may be because of the following:

A) You do not make payment to us when this is due.

B) You do not allow us to deliver the products to you.

You must compensate us if you break the contract and whilst we will refund you for the products price, you may incur a charge for the delivery or any other additional payment we may have incurred because of you breaking the contract.

 

Price and payment.

The price of the product will be the price indicated on the order page when you place the order.

If we process your order where a pricing error is obvious, unmistakable and could reasonably have been recognised by you as a mispricing, we might end the contract, refund you any sums you have paid and require the return of any products provided to you. We accept payment by various credit or debit cards and PayPal. You must pay for the products in full including delivery costs when you place your order.

 

Our responsibility for loss or damage suffered by you.

 

Should a product that you sent us to receive a service be damaged or lost in transit on its way back to you, we will cover up to £200GBP in compensation. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of breaking this contract or our failing to use reasonable care and skill but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time of the contract was made, both we and you knew it might happen, for example if you discussed it with us during the sale.

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